Shipping Policy
Effective Date: September 18, 2025
This Shipping & Delivery Policy applies to all orders placed through the official U.S. e-commerce website operated by Bikeify LLC, the authorized distributor of KS (Kind Shock) cycling components in the United States.
Order Processing Time
Orders are processed within 1–3 business days, excluding trading shows, weekends and U.S. federal holidays.
Orders placed after 3:00 PM Pacific Time will begin processing the following business day.
If an item is temporarily out of stock or requires additional verification, we will notify you via email.
Orders placed after 3:00 PM Pacific Time will begin processing the following business day.
If an item is temporarily out of stock or requires additional verification, we will notify you via email.
Shipping Coverage
We only accept orders from U.S.-based customers and ship to addresses within the 50 U.S. states and the District of Columbia.
We do not ship to U.S. territories (e.g., Puerto Rico, Guam) or military addresses (APO/FPO).
International shipping is not available.
We do not ship to U.S. territories (e.g., Puerto Rico, Guam) or military addresses (APO/FPO).
International shipping is not available.
Shipping Method & Delivery Time
We currently offer Standard Shipping via Fedex Ground only.
Estimated delivery time: 1–3 business days, depending on your location and carrier performance.
Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
Estimated delivery time: 1–3 business days, depending on your location and carrier performance.
Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
Shipping Costs
Free Standard Shipping for all orders.
If a package is returned due to incorrect address or failure to receive, the customer is responsible for any reshipping costs.
If a package is returned due to incorrect address or failure to receive, the customer is responsible for any reshipping costs.
Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can use this number to monitor your shipment’s progress.
3.If you do not receive a tracking email, please contact us at: 📧 Bikeify_us@kindshockglobal.com
You can use this number to monitor your shipment’s progress.
3.If you do not receive a tracking email, please contact us at: 📧 Bikeify_us@kindshockglobal.com
Customer Responsibility
Please ensure that your shipping address is accurate and complete.
Once a package is marked “Delivered” by the carrier, the risk of loss transfers to the customer.
Failure to retrieve packages in a timely manner may result in additional fees or return processing.
Once a package is marked “Delivered” by the carrier, the risk of loss transfers to the customer.
Failure to retrieve packages in a timely manner may result in additional fees or return processing.
Delays & Force Majeure
We are not liable for delays caused by natural disasters, strikes, transportation disruptions, or other force majeure events.
If an order cannot be fulfilled due to system errors or inventory discrepancies, we will contact you with a refund or alternative solution.
If an order cannot be fulfilled due to system errors or inventory discrepancies, we will contact you with a refund or alternative solution.
Contact Us
KS welcomes your questions or comments regarding the Terms:
KIND SHOCK HI-TECH CO., LTD.
Address: No.298, Anxin 2nd Road
An-Nan District
Tainan City, Taiwan R.O.C
Tel: +886-6-2568575
Fax: +886-6-2567293
E-Mail: kssale@kindshockglobal.com