FAQ
SALES SUPPORT
Where can I buy KS products In the US?
A) You can contact your local dealer and have them source your post from BTI, QBP or KHS.
B) Click here to buy thru our Direct fulfillment Partner.
Where can I buy KS products outside the US?
Where can I have my KS product serviced in the US?
A) Most local dealers can service your KS dropper in-house. If your local dealer does not, they can opt to send it to BTI or QBP for service.
B) If you do not have a local dealer, click here to contact Lone Wolf Suspension for general service.
Where can I have my KS product serviced outside the US?
Where can I find parts for my KS product in the US
Where can I find parts for my KS product outside the US?
TECHNICAL SUPPORT
How do I select the best seat post for my bike?
How do I know what size post I need?
How do I Install my seat post?
A) Your local dealer will be able to assist you with installation.
B) If you prefer to do it yourself, click here for instructional videos.
How do I service my seat post?
A) Your local dealer will be able to assist you with servicing your post.
B) If you prefer to do it yourself, click here for instructional videos.
Where can i find info on replacement parts for my KS product?
What kind of remote cable does a KS seat post use?
COMPATIBILITY
What remotes work with which seat posts?
A) All KS remotes are compatible with all KS droppers. In addition, KS droppers and remotes are generally cross compatible with other manufacturers, provided they are based on a 10mm cable pull.
Can I use a non KS remote on a KS seat post?
Can I use a KS remote with a non KS seat post?
A) For best performance, we would recommend using all KS branded product, you can use other brands droppers with a KS remote as long as they operate with a 10mm cable pull.
Can I use a shim on my KS post?
It is acceptable to use a shim on a KS dropper, and KS recommends a minimum of 100mm shim length. BUT… you will need to check with your frame manufacturer to ensure the structure of your bike’s seat tube is compatible with a shim. Failure to do so could cause damage to the frame or possible bodily injury to the rider.
WARRANTY SUPPORT
What is the warranty on KS products?
How do I submit a warranty claim in the US?
How do I submit a warranty claim outside the US?
A) Your first step would be to contact the dealer whom you purchased the post from.
B) If that is not possible, click here to find your local KS Global partner.
SPONSORSHIP
Does KS offer sponsorship?
How do I go about submitting a sponsorship proposal?
A) Partnership requests for projects with national scope should be submitted to the respective country’s distributor.
B) For collaborations that transcend national borders, please contact us directly to explore potential partnerships on a global scale.